Terms & Conditions

Privacy Policy

Welcome to Sole Mio Boutique Hotel & Wellness. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions of use. Please read these Terms of Use carefully before using our services.

  1. Personal and Non-commercial Use Limitation:
    This website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website.
  1. Copyright and Trademark Notices:
    All contents of this website are the property of Sole Mio Boutique Hotel & Wellness. All rights reserved.
  1. Liability Disclaimer:
    The information, software, products, and services published on this website may include inaccuracies or typographical errors. Changes are periodically added to the information herein.  Sole Mio Boutique Hotel & Wellness may make improvements and / or changes in this web site at any time and makes no representations about the suitability of the information, software, products, and services provided on this website. They are provided ‘as is’ without warranty of any kind.
  1. No Unlawful or Prohibited Use:
    You warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
  1. Privacy Policy:
    Our Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. This web site collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from it. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use, which enables us to improve the services that we provide
  1. Online Payment:
    When making a reservation or purchase through our website, please note that certain transactions are handled by third-party companies. Please review their terms and conditions for specific details.
  1. Cookies:
    This website uses cookies to improve user experience. You can manage your cookie preferences through your browser settings. By using our website, you acknowledge that you have read, understood, and agree to these Terms of Use. If you do not agree to these terms, please refrain from using our services. Thank you for choosing Sole Mio Boutique Hotel & Wellness for your online experience.

Booking Policies

These terms and conditions (“Terms”) govern your use of our booking polices provided on our website. Please read these Terms carefully before making a reservation. Please read these Booking Policies carefully before using our services.

  1. Promotion Restrictions
  • Early bird and long stay discounts cannot be combined.
  • Early bird and long stay discounts are not applicable during peak season.
  • Early bird or long stay discounts can be combined with only one set of value-added benefits.
  • Early bird, long stay discounts, and value-added benefits cannot be used in conjunction with any other promotions or added on top of existing hotel packages.
  1. Terms of Payment
    The full pre-payment is required for all confirmed reservations, prior to arrival or all service sessions will be subject to auto-cancellation by following pre-payment due dates. Any reservation is not guaranteed by full pre-payment may be subject to cancellation by the Hotel.
01 Nov – 23 Dec : 14 (fourteen) days prior to arrival
24 Dec  – 10 Jan : 30 (thirty) days prior to arrival
11 Jan  – 31 Mar : 21 (twenty-one) days prior to arrival
01 Apr  – 31 Oct : 7 (seven) days prior to arrival
  1. Cancellation Penalty
    Any cancellation and reduction in number of accommodations may be subject to penalty charges as below
01 Nov – 23 Dec : 50% of total booking will be charged if cancellation is less than 14 days prior to arrival
24 Dec – 10 Jan : 100 % of total booking will be charged if cancellation is less than 30 days prior to arrival
11 Jan – 31 Mar : 50% of total booking will be charged if cancellation is less than 21 days prior to arrival
01 Apr – 31 Oct : 50% of total booking will be charged if cancellation is less than 7 days prior to arrival
  1. Non-Arrival & Early Check-Out Policy
    In the event of guest non-arrival or early check-out, the Hotel will charge a fee equal to the full length of stay.
  1. Arrival, Departure and Extension Policy
    Check in time is at 14:00 hrs and check out time is 12:00 hrs (noon). The Hotel will do its best to have the room available for early arrival when notified in advanced. In order to guarantee the use of the room for early check-in, a full night charge will be applied.  Unused room nights are not refundable for early departure.  Extension of stay is subject to space and rate availability.
  1. Extended Checkout
    The Hotel may allow an extended checkout subject to room availability and the following charges (unless specified otherwise in writing by the Hotel) shall apply:
 Room used from 12:00 to 18:00Room used beyond 18:00
For prepaid bookings50% of confirmed room rates100% of confirmed room rates
On arrival on guest request50% of Best Available Rates100% of Best Available Rates

In the event that the late checkout cannot be extended in the room that the guests are staying in, the Hotel shall reserve the right to make any alternative arrangements subject to room availability. That is, the benefit may still be extended at the prevailing rates of the applicable accommodation type. Notwithstanding the foregoing, the Hotel reserves the sole right and discretion to grant any guest a late checkout at no charge.

By making a reservation, you acknowledge that you have read, understood, and agree to these Booking Policies. If you do not agree to these terms, please contact reservation@solemiophuket.com for further assistance.

Online Payments

These terms and conditions (“Terms”) govern your use of our online payment services provided on our website. Please read these Terms carefully before making any online payment. By using our online payment services, you agree to be bound by these Terms.

  1. Payment Authorization:
    By providing your payment information and clicking “Submit Payment,” you authorize us to charge the specified amount to your chosen payment method.
  1. Payment Methods:
    We accept payments using major credit cards, debit cards, and other methods as specified during the booking process.
  1. Payment Security:
    We use secure payment gateways to process your payment. However, we do not store your payment details on our website to ensure your security.
  1. Confirmation and Receipt:
    Upon successful payment, you will receive a confirmation email and a payment receipt. Please keep these for your records.
  1. Refunds and Cancellations:
    Refund and cancellation policies vary based on your booking type and are outlined in our booking policies. Please review our cancellation policy carefully before making a payment.
  1. Currency Conversion:
    If your payment involves currency conversion, please note that your bank or credit card provider may charge fees for this service. We are not responsible for any additional charges related to currency conversion.
  1. Payment Disputes:
    If you have questions about a payment made through our website, please contact our customer support team promptly.
  1. Payment Errors:
    If you notice any errors in your payment information after completing the transaction, please contact us immediately to rectify the issue.
  1. Modification of Terms:
    We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

By using our online payment services, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree with these Terms, please do not proceed with the payment.

Cookie Policy

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